Business Types
Insurance for Shops & Stores.
Running a shop carries risks that don't fit a generic business policy, from stock value that shifts throughout the year to a closure that costs more than the repairs. Cipher Insurance arranges cover around how a retail business actually runs.
Is This You?
This is worth a look if…
Why Cipher
De-ciphering insurance
Wording translated into plain language, not left as fine print.
One broker, always
The broker who places your cover is the one who handles your claim.
Claims fought, not filed
We advocate on the claim itself, not just lodge it and step back.
Registered NSW Government supplier
Corporate Authorised Representative of Metrix Connect Pty Ltd (AFSL 525491)
Claims Scenarios
Situations where cover may respond.
The following are illustrative examples, not a record of actual claims. This is not an exhaustive list and whether cover responds depends on the specific policy and circumstances.
I
Stock levels spike before the value is reviewed
A shop brings in significantly more stock ahead of a peak trading period, and the increased stock value exceeds the sum insured set at the start of the policy. If a loss occurs during this period, the shortfall in cover may fall to the business.
II
A kitchen fire shuts the doors for weeks
A fire in a cafe kitchen causes enough damage that the business can't trade while repairs are carried out. Business interruption cover may respond to the lost income during the closure, not just the physical repair costs.
III
A customer slips near the entrance
A customer is injured after slipping on a wet floor near the entrance during trading hours. Public liability cover may respond to the third party claim that follows.
IV
A payment system breach exposes customer data
A point of sale system is compromised and customer payment details are exposed. Cyber liability cover may respond to the costs of investigating and responding to the breach.
Why this is different
Standard business insurance was not built around a shopfront.
Stock value moves throughout the year
A shop's stock levels can look very different in December to March, and a sum insured set once at the start of a policy year can fall behind at exactly the time stock value peaks. This is worth reviewing regularly, not just at renewal.
A closure costs more than the physical damage
A fire, flood or forced closure doesn't just damage stock and fittings, it stops trading altogether. Business interruption cover is designed to respond to the lost revenue and ongoing costs while a shop is closed, not just the cost of repairs.
A premises the public walks into, every day
Customers, staff and delivery drivers are physically in the space every trading day, a different and more constant exposure to a business that mostly works off-site or from behind a desk.
Who we work with
Different shopfronts, different exposure.
This is not an exhaustive list. If your business isn't listed here, give us a call.
Cafes & Restaurants
Food and beverage service from a fixed premises, from small cafes to full service restaurants.
General Retail Shops
Retail stores selling general merchandise, homewares or specialty goods from a fixed premises.
Convenience Stores
Extended trading hours, high transaction volume and a broad mix of stock under one roof.
Bottle Shops & Liquor Stores
Liquor retailing with its own stock value, security and licensing considerations.
Boutique Retail
Fashion, accessories and specialty retail with a different stock profile to general retail.
Key Coverage Areas
Covers that work together, not one policy in isolation.
Business Pack
Designed to cover the stock, fittings and premises behind a shopfront, along with cover for damage, loss and business property risks.
Business Interruption
Designed to respond to lost revenue and ongoing costs if a shop has to close temporarily after a covered event, not just the cost of repairs.
Public Liability Core cover
The core cover for a business the public physically visits. Designed to respond if a customer or visitor is injured, or their property is damaged, on the premises.
Cyber Liability
Relevant once a shop takes card payments or holds customer data, designed to cover costs following a data breach or payment system incident.
Cost & Insurer Panel
What it costs, and who we place it with.
Indicative only. Every business is different, and the only way to get an accurate figure is to talk through your specific situation with us.
What does this typically cost?
Business Pack Insurance
Business pack premiums vary depending on the industry, the value of property insured, the business revenue, the sections and limits selected and the claims history. A small office or professional practice with modest contents can attract premiums from $500 to $2,500 per year. Retail, hospitality or trade businesses with larger property values and higher public liability exposure typically pay more.
Full cost breakdown →Business Interruption Insurance
Business interruption premiums vary depending on the revenue or gross profit being insured, the length of the indemnity period, the industry and the claims history. A small business with modest annual revenue and a 12-month indemnity period attracts a different premium to a larger business with higher fixed costs and a longer indemnity period.
Full cost breakdown →Public and Products Liability Insurance
The cost varies significantly depending on the nature of your business. Lower risk businesses can generally pay from around $500 to $1,000 per year for standard cover. Businesses with regular client or site interaction typically pay between $1,000 and $3,000+ annually. Higher risk occupations including construction, labour hire and events can pay well above $10,000 per year.
Full cost breakdown →Cyber Liability Insurance
Cyber liability premiums are primarily rated on the number of personal information (PII) records a business holds and the industry it operates in, alongside annual revenue and the security controls in place. Businesses holding a small number of records with strong security practices such as multi-factor authentication, endpoint protection and staff training can see premiums starting from as low as around $600 per year, while businesses holding larger volumes of sensitive data or operating in higher-risk industries generally pay more.
Full cost breakdown →What drives the premium?
Which insurers do we place this with?
If your situation falls outside standard criteria, we have access to further insurers who can help.
Want a figure specific to your business, not a range?
How We Work
From enquiry to settled claim, one broker throughout.
Tell us what’s going on
A phone call or the enquiry form, straight to a broker, not a queue.
We go to the market
We take your situation to our panel and compare cover and price on your behalf.
We explain it, then bind it
You see the options in plain language before anything is signed off.
We stay the contact if you claim
The broker who placed your policy is who you call when something happens. Advocacy does not stop at settlement.
FAQ
Questions shop owners ask us.
Every business is different. These answers reflect general market practice. Speak with a Cipher Insurance broker for guidance specific to your situation.
Last reviewed July 2026.
What insurance does a retail shop need in Australia?
Most stores carry a business pack for stock, fittings and premises, public liability for customers and visitors on site and business interruption cover for lost income if the shop has to close temporarily. The right mix depends on the type of stock held, whether card payments are taken and the specific premises.
Do I need business interruption insurance for my retail shop?
This is still worth considering. A fire, flood or forced closure stops a shop trading, and the lost revenue during that period is a separate exposure to the cost of repairing the physical damage. Business interruption cover is designed to respond to that lost income and ongoing costs.
How much stock and contents cover does a shop need?
This depends on the value of stock and fittings held at any given time, which can change significantly across the year for many retail businesses. A sum insured that reflects average stock levels can fall short during peak trading periods, so this is worth reviewing regularly rather than setting once and leaving it unchanged.
Do I need public liability insurance if customers come into my shop?
This is one of the more common reasons a store carries public liability cover. If a customer, visitor or delivery driver is injured, or their property is damaged, while on the premises, this is the cover designed to respond.
What insurance does a cafe or restaurant need?
Cafes and restaurants typically carry the same core covers as other store based businesses, a business pack, public liability and business interruption, with particular attention to stock spoilage, kitchen equipment and food related risks given the nature of the operation.
Does business insurance cover food spoilage after a power outage?
This depends on the specific policy and the cause of the outage. Some business pack policies include cover for spoilage following an insured event such as storm damage to the electricity supply, though a general outage unrelated to an insured event may not automatically be included. This is worth confirming directly.
Do I need cyber liability insurance if I take card payments in store?
This is worth considering even for a physical store. A point of sale system holds customer payment data, and a breach or compromise of that system can carry investigation, notification and liability costs similar to an online business, not just businesses trading purely on the internet.
What insurance do I need for a bottle shop or liquor store?
Bottle shops and liquor stores typically need the same core covers as other retail premises, a business pack, public liability and business interruption, with particular attention to stock value, security requirements and any conditions attached to the liquor licence held for the premises.
What information do I need to get a quote?
Insurers typically ask for the type of stock held, annual turnover, the value of stock and fittings, security measures in place, claims history and the cover limit required. A broker can help present this information accurately to the market.
Can I get cover if I've been declined by an insurer before?
A previous decline does not rule out cover elsewhere. A broker with access to the right panel can often place risks that a single insurer has turned down, particularly for stores carrying higher value stock or operating in higher risk categories such as liquor retailing.
General Advice Only
The information on this page is general in nature. It does not take into account your individual objectives, financial situation or specific needs and is not personal advice. Before acting on any of this information, consider whether it is appropriate for your circumstances and read the relevant Product Disclosure Statement before making any decision to purchase an insurance policy. If you need advice tailored to your situation, speak with a Cipher Insurance broker directly.
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